Trupanion SMS Terms and Conditions of Use


Scout is an AI-powered agent providing general information regarding Trupanion’s pet insurance offerings. This AI agent cannot confirm or guarantee coverage or provide personalized policy recommendations or guidance.

1. Program Description

By providing your phone number and opting in to receive SMS (text) messages from Trupanion, Inc., its subsidiaries and affiliated companies (collectively “we,” “us,” or “our”), you expressly consent to receive recurring automated text messages from us and our service providers regarding account notifications, customer support communications, reminders, and, where applicable, promotional or marketing content. Consent to receive marketing text messages is not required as a condition of any purchase. Messages may be sent using dedicated short codes, toll-free numbers, standard phone numbers, or other messaging numbers operated by us or our service providers, including but not limited to: 30609, 878738, 878898, 617-712-2091, and 833-860-8778.

2. Opt-In and Opt-Out

You may opt in by providing your mobile number and consent through our website, forms, or other methods. You will receive a reply text message to confirm your consent to receive SMS messages. By opting in, you agree to these SMS Terms and Conditions of Use and to our general Terms of Use. You may opt out at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. Opt-out requests will be processed promptly and in accordance with applicable law. For assistance, reply HELP or contact us at [email protected] or 888.733.2685.

3. General Terms

Recurring messages may be sent. Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply. We, our service providers, and wireless carriers are not liable for delayed or undelivered messages. SMS services may not be available in all areas nor on all carriers or devices. We are not liable for any errors or omissions in message content, or for any actions taken or not taken based on the messages received through this service.

4. Privacy

Your information will be used in accordance with our Privacy Policy, which may be changed from time to time. We do not sell or share your phone number with third parties for their independent marketing purposes without your consent.

5. Changes to Terms

We may modify these SMS Terms and Conditions at any time. Any changes will be posted on this website or communicated as required by law. Continued participation in our SMS program constitutes acceptance of any changes.

6. Contact Information

Email: [email protected]
Phone: 888-733-2685
Mailing Address: Privacy Office, 6100 4th Ave South, Suite 200, Seattle, WA 98108

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© copyrightyear Trupanion. All Rights Reserved. Trupanion is a registered trademark owned by Trupanion, Inc.
Policies vary by province and are subject to applicable waiting periods, deductibles, co-insurance/payout percentage, and exclusions such as pre-existing conditions. Certain coverage or treatment may require the purchase of additional riders. Products, discounts, and rates are subject to change. Other deductible or coinsurance options may be available in your jurisdiction. Please contact our licensed agents to learn more. See the full policy for full terms and conditions of coverage.

Trupanion is a registered trademark owned by Trupanion, Inc. Trupanion policies are underwritten by American Pet Insurance Company or ZPIC Insurance Company in the United States, and sold and administered by Trupanion Managers USA, Inc., 6100 4th Ave S, Seattle, WA 98108, (CA license No. 0G22803, NPN 9588590).  Trupanion policies are underwritten by Accelerant Insurance Company of Canada or GPIC Insurance Company, and sold and administered by Canada Pet Health Insurance Services, Inc. dba Trupanion, 309-1277 Lynn Valley Road, North Vancouver, BC, V7J 0A2, a registered damage insurance agency and claims adjuster in Quebec #603927. To verify your underwriter please consult the declarations page of your policy or contact us at 1.888.733.2685.

#1 in Canada based on 2022 NAPHIA data survey results of gross premiums.
Trupanion software required at the veterinary hospital with veterinarian-approved direct bill pay. Visit our website to see if your veterinary hospital accepts direct payment.
Veterinarians are not compensated for providing testimonials.
The cost of veterinary care includes rising veterinary prices, more comprehensive care for pets, and changes in how veterinary care is utilized.
Trupanion claims data based on averages for real member claims and are intended as informative examples only. Treatment costs can vary greatly between pets and location.
30-Day Money-Back Guarantee not available if a claim has been paid within the first 30 days.

Breeder and Shelter Offers
Breeders and shelters are not compensated for providing this offer. This special offer is available for pets up to 14 years of age when activated anytime from 24 hours before until 24 hours after going home to their new family in the US and Canada. Terms and conditions apply. See the policy on our website.

Exam Day Offers
Veterinary staff are not compensated for providing this offer. This special offer is available for pets up to 14 years of age when activated within 24 hours following a veterinary examination. This offer is non-transferable. Limit one per pet. Offer programs vary based on where you live. Terms and conditions apply. See the policy on our website.
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