Trupanion vs Fetch Pet Insurance
In order to choose the right health coverage for your pet, it's important to get the facts and read the fine print. Both Trupanion and Fetch offer coverage for illness and injuries in dogs and cats, but that doesn’t mean they provide the same experience. To make life a little easier, we’ve done some of the research for you — read on to learn the key differences between Trupanion and Fetch.
How Trupanion and Fetch compare
No extended waiting periods
5-day waiting periods for injuries, 30 days for illnesses
6-month waiting periods for any treatment of cruciate ligaments or patellar luxation
Vet Direct Pay
Can pay participating hospitals directly at checkout
No automatic process to pay veterinarians directly
No birthday pricing
No rate increases just because your pet has a birthday
Automatically increases rates every year because pet age increases, in addition to other adjustments
24/7 live support
Customer care available 100% of the week
Live customer service available Monday - Friday 9 a.m. - 8 p.m., Saturday 10 a.m. – 6:30 p.m., EST
Lifetime per condition deductible
Only meet your deductible once per condition for your pet’s entire life
Deductibles reset every policy term, potentially reducing lifetime coverage
Waiting periods: up to 30 days with Trupanion, 6 months with Fetch
Like almost all pet insurance companies, Fetch (also known as Fetch by The Dodo) has waiting periods for injuries and illnesses following enrollment. This is completely normal, and Trupanion has them too at 5 days for injuries and 30 days for illnesses. However, Fetch has a 6-month waiting period for any treatment associated with damage or rupture of cruciate ligaments, luxation of the patella, or other soft tissue disorders of the knee.
It is possible to have Fetch’s 6-month waiting period waived. In order to do so, you must visit your veterinarian and get a special examination that establishes your pet does not have any pre-existing conditions related to their knees.
With Trupanion, waiting periods can be waived entirely with an Exam Day Offer.
Why waiting periods matter in pet insurance comparisons
With so many other things to consider while looking for pet medical coverage, waiting periods may seem like a minor factor. But while six months may not seem like a long time to wait, Trupanion claims data shows that cruciate ruptures and luxating patellas are two of the most commonly claimed conditions as well as some of the most costly to treat. For example, a Labrador Retriever that is between the ages of 2 and 7 years old is 80% more likely than the average dog to experience a cruciate rupture, and treatment will likely cost the pet owner nearly $4,000.
If any conditions shows up before or during the waiting period, it will be considered pre-existing and will not be covered.
Trupanion can pay veterinarians directly. Fetch cannot
Like most pet insurance companies, Fetch is not set up to pay veterinary hospitals directly, which means you’ll have to pay for your pet’s care upfront, save the receipt and file a claim, then wait for reimbursement.
Trupanion is the only provider that can pay its portion of your bill directly to the hospital at time of checkout from your pet’s appointment — often in just seconds. You can go to any veterinary hospital (including emergency and specialty care) you like, though not all are set up for direct payment. Even so, most claims in these cases are still processed within 24 hours.
Curious about not having to wait to get your vet bills paid? It’s easy to find out if your veterinarian accepts Trupanion’s Vet Direct Pay.
Trupanion will not raise rates because your pet gets older. Fetch might
Fetch, like nearly all pet health insurance companies, uses a common rate increase structure known as "birthday pricing." This is when the insurer automatically charges you more as your pet gets older, often on top of other rate changes for inflation and anything else that may affect your price.
Trupanion does not practice birthday pricing. This isn’t to say that your rate won’t ever increase — your cost with Trupanion may still change over time due to factors like inflation and fluctuating veterinary costs. However, your price will never go up simply because your pet has a birthday.
Trupanion has 24/7 live support. Fetch has business hours
It’s impossible to predict when your pet will become ill or injured, much less when you’ll have questions about your coverage. Trupanion offers live phone support 24 hours a day, seven days a week, every day of the year (including holidays).
Fetch has online chat support, but live customer service is only available Monday through Friday from 9 a.m. to 10 p.m. and Saturday from 10 a.m. to 6:30 p.m. Time is in EST.
Deductibles: annual with Fetch, lifetime per condition with Trupanion
Your insurance deductible is the amount you are responsible for before coverage kicks in. With Trupanion, you can choose any deductible you like (between $0 and $1,000) and will only have to meet it once per condition. Once it’s met, eligible costs for that condition are covered for your pet’s life.
Fetch runs things a little differently. There are only three deductible options ($300, $500, and $700), and it is a single, annual deductible that pet parents are responsible for meeting year after year. According to Fetch’s website, some “legacy members” have a per-condition deductible, but this is not an available option for brand-new members.
Why choose Trupanion over Fetch?
After comparing Trupanion with Fetch, Trupanion may be a better fit for you and your pet for multiple reasons:
Trupanion has simple waiting periods at 5 days for injuries, 30 days for illnesses. Fetch makes you wait up to 6 months for certain conditions.
Trupanion is the only pet health insurance provider that can pay veterinarians directly at checkout, often in seconds.
Fetch practices birthday pricing, like most other pet insurance providers. Trupanion does not.
Trupanion offers 24/7/365 live support. Fetch has business hours all in EST.
Deductible options are more flexible and customizable with Trupanion.