Pet health is always our priority
At Trupanion, we monitor veterinary costs over time and by location. We share the financial risk of pet injuries and illnesses, so our members always have access to the care their dogs and cats need for life.
To put it bluntly, we put pets before profit. We take a fixed amount to pay veterinary invoices and if costs are lower than expected, we’ll gladly pay it back.
You’ll never pay more just for using your coverage
Having to use your pet’s coverage shouldn’t come with consequences, which is why we won’t hike your monthly cost when your pet needs care. After all, Trupanion is designed to cover all new, unexpected illnesses and injuries for the life of your pet.
Plus if we're paying veterinary invoices, it often means a pet is receiving life-saving treatment. We’re proud to say we’ve paid out over $2 billion in vet bills and counting!
Birthdays are for parties, not price increases
Most providers use your pet getting older as an excuse to charge more. We don’t. Once enrolled, your monthly costs will never go up based on your pet’s age.
*We put our pricing promise into practice by grouping your pet along with others that are similarly situated in terms of the breed, where the pets receive care, and their age at enrollment. We call this group a “cohort”, and we use it to do the best we can to give your pet a fair and accurate price at sign-up. We’re not saying your price won’t ever increase — as veterinary costs go up, so will costs to insure your pet (whether with Trupanion or with others). So, we may adjust your price (up or down) over time if the claims experience of your pet’s cohort is different than what we expect when you sign up. But most importantly, we will never charge you more just because your pet has a birthday or if you use your coverage.
Frequently asked questions
If your veterinarian is set up for Vet Direct Pay, you don’t have to file a claim and wait to be approved. We’ll receive your invoice via our software, and we’ll process it right then and there while you’re checking out from your appointment.
If your veterinary hospital is not currently set up for Vet Direct Pay, we will send you a check in the mail. You also have the option to receive your claims payment directly into a checking or savings account via direct deposit. You can set this up by calling 888.733.2685.