For our veterans

Join the program

If you are interested in the program, please contact the department of rehabilitation and prosthetics services at your local VA Medical Center. They will coordinate with the program’s COR to determine your service dog’s eligibility. Trupanion is unable to enroll veterans who are not approved by the U.S. Department of Veterans Affairs. We have no control over who is eligible or approved for the program.

Enjoy the program

Once the VA approves you for the program, Trupanion will send you a welcome kit containing items that identify you and your service dog as participants of this program.
  • A Trupanion-issued ID card for your service dog. Your policy number and our dedicated 24/7 support phone number are on the card.
  • A Trupanion dog ID tag. Our phone number is on the tag, along with an identification number for your service dog. This identification number can also help return your service dog to you if they get lost. If your dog is found, we will contact you directly, without disclosing any information about you.
  • Program welcome letter. This letter confirms your acceptance in this program and is acceptable as proof you are part of the program.
  • Claim cover sheet. This form can be provided to your veterinarian to assist them in submitting claims on your behalf.
You can present any of these items to the veterinary staff when you check in for a visit to identify you as part of the program.

If you do not have any of these items, your veterinarian can call us directly at 855.482.0163 and we can confirm you are in the program. We are also more than happy to talk to them about the program, review what is covered, and explain the payment options.

 

For veterinarians

Trupanion makes it easy for veterans to obtain veterinary care for their approved service dog by paying your clinic directly for treatment.

Approved veterans receive the following items from us that identify them as part of the program:

  • A Trupanion-issued insurance ID card
  • A Trupanion-issued dog ID tag for their service dog
  • A program welcome letter

If the veteran doesn’t have any of these items with them at the appointment, please give us a call and we can verify that they are part of the program. We would be happy to provide you additional information about the program upon request.

Receive payment

We will send you payment via electronic fund transfer(credit card) or check, whichever you prefer.

After you have treated a service dog, fax or email us your invoice using our cover sheet. We recommend you make copies of this so you have them available for each invoice you send. We are able to send you a digital copy by email upon request.

The cover sheet provides space for you to tell us the nature of the visit, as well as space for the hospital’s contact information and the service dog’s information and payment preference.

Within 48 hours of receiving the invoice and the completed cover sheet, we will mail you a check or transfer the payment electronically.

Please note the default payment method is check.

You can review what is eligible for coverage in our program overview.

If you have any questions about how the program works, what is covered, or how payment is issued, we are happy to help. Our team is available 24/7 at 855.482.0163.

 

We’re always ready to help

Our customer care team is available 24/7/365.

man snuggling puppy

Activations

 

Pet Insurance

About Us

Partners

Members

© copyrightyear Trupanion. All Rights Reserved. Trupanion is a registered trademark owned by Trupanion, Inc.
Policies vary by state and are subject to applicable waiting periods, deductibles, co-insurance/payout percentage, and exclusions such as pre-existing conditions. Certain coverage or treatment may require the purchase of additional riders. Products, discounts, and rates are subject to change. Other deductible or coinsurance options may be available in your jurisdiction. Please contact our licensed agents to learn more. See the full policy for full terms and conditions of coverage.

Trupanion is a registered trademark owned by Trupanion, Inc. Trupanion policies are underwritten by American Pet Insurance Company or ZPIC Insurance Company in the United States, and sold and administered by Trupanion Managers USA, Inc., 6100 4th Ave S, Seattle, WA 98108, (CA license No. 0G22803, NPN 9588590).  Trupanion policies are underwritten by Accelerant Insurance Company of Canada or GPIC Insurance Company, and sold and administered by Canada Pet Health Insurance Services, Inc. dba Trupanion, 309-1277 Lynn Valley Road, North Vancouver, BC, V7J 0A2, a registered damage insurance agency and claims adjuster in Quebec #603927. To verify your underwriter please consult the declarations page of your policy or contact us at 1.888.733.2685.

Rated #1 in America based on survey commissioned by dvm360 from 3/30-5/1/2023.
Trupanion software required at the veterinary hospital with veterinarian-approved direct bill pay. Visit our website to see if your veterinary hospital accepts direct payment.
Veterinarians are not compensated for providing testimonials.
The cost of veterinary care includes rising veterinary prices, more comprehensive care for pets, and changes in how veterinary care is utilized.
Trupanion claims data based on averages for real member claims and are intended as informative examples only. Treatment costs can vary greatly between pets and location.
30-Day Money-Back Guarantee not available in the state of NY, or if a claim has been paid within the first 30 days.

State Notices and Disclosures: California | Delaware | Florida | Louisiana | Maine | Maryland | Mississippi | Montana | Nebraska | New Hampshire | Ohio | Pennsylvania | Rhode Island | Vermont | Washington

Breeder and Shelter Offers
Breeders and shelters are not compensated for providing this offer. This special offer is available for pets up to 14 years of age when activated anytime from 24 hours before until 24 hours after going home to their new family in the US and Canada. Florida buyers may activate anytime from match date to 24 hours after go-home. Offer not available in NY. This offer is non-transferable. Limit one per pet. Offer programs vary based on where you live. For residents of CA, ID, FL, OH, PA, PR, SC, and WA, your monthly payment is discounted the first year of this plan, and we also collect the first month’s discounted cost over months 2 through 12 of your first year as part of your monthly cost. Terms and conditions apply. See the policy on our website.

Exam Day Offers
Veterinary staff are not compensated for providing this offer. This special offer is available for pets up to 14 years of age when activated within 24 hours following a veterinary examination. This offer is non-transferable. Limit one per pet. Offer programs vary based on where you live. Offer not available in NY. For residents of CA, ID, FL, OH, PA, PR, SC, and WA, your monthly payment is discounted the first year of this plan, and we also collect the first month’s discounted cost over months 2 through 12 of your first year as part of your monthly cost. Terms and conditions apply. See the policy on our website.
Chat Icon
close-icon